Terms of service

Last updated: January 20, 2026

OVERVIEW

Welcome to True North Elegance! The terms “we”, “us” and “our” refer to True North Elegance. True North Elegance operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). True North Elegance is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. By visiting or purchasing from our site, you agree to be bound by these Terms.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.

SECTION 2 - OUR PRODUCTS

We make every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products are subject to change at any time without notice. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

SECTION 3 - ORDERS AND BILLING

  • Order Acceptance: We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we will notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.

  • Personal Use: You represent that your purchases are for personal or household use only and not for commercial resale.

  • Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account so that we can complete your transactions and contact you as needed.

SECTION 4 - PRICES AND PAYMENT

  • Pricing: Prices for our products are subject to change without notice.

  • Shipping Fees: In accordance with our Shipping Policy, we provide Free Standard Shipping on all orders within the United States.

  • Taxes: Any applicable sales tax will be calculated and displayed clearly at the time of checkout.

  • Payment Security: We use industry-standard encryption (SSL) to ensure your payment information is kept safe.

SECTION 5 - SHIPPING AND DELIVERY

All orders are subject to our Shipping Policy.

  • Fulfillment: Orders typically process within 2–3 business days.

  • Transit: Estimated transit time is 4–9 business days.

  • Responsibility: While title passes to you upon delivery to the carrier, True North Elegance will assist in investigating any lost or damaged shipments reported to support@truenorthelegance.com to ensure you receive your order.

SECTION 6 - RETURNS AND REFUNDS

Your purchases are subject to return or exchange solely in accordance with our Returns & Refunds Policy.

  • Customer Responsibility: As stated in our policy, the customer is responsible for return shipping costs and arranging their own return shipment.

  • Restocking Fees: We do not charge any restocking fees.

SECTION 7 - INTELLECTUAL PROPERTY

Our Services, including all text, images, logos, and designs, are owned by True North Elegance or our licensors and are protected by U.S. copyright and trademark laws. You may use the Services for personal, non-commercial use only.

SECTION 8 - THIRD-PARTY LINKS AND TOOLS

We may provide you with access to third-party tools (like Shopify apps) or links to third-party websites. We are not responsible for the content or accuracy of any third-party materials and are not liable for any harm or damages related to your use of them.

SECTION 9 - PRIVACY POLICY

Your submission of personal information through the store is governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your data.

SECTION 10 - ERRORS AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors or inaccuracies related to product descriptions, pricing, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 11 - PROHIBITED USES

You are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to infringe upon our intellectual property rights;

(d) to harass, abuse, or discriminate;

(e) to upload viruses or malicious code; or

(f) to collect the personal information of others.

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted or error-free. To the maximum extent permitted by law, True North Elegance and its affiliates shall not be liable for any injury, loss, or claim arising from your use of the service or any products procured through the service.

SECTION 13 - INDEMNIFICATION

You agree to indemnify and hold harmless True North Elegance and our parent, subsidiaries, and partners from any claim or demand, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms of Service.

SECTION 14 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Wyoming, USA. Any disputes shall be handled in the courts located in Sheridan, Wyoming.

SECTION 15 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes.

SECTION 16 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Store Name: True North Elegance
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@truenorthelegance.com
Phone: +1 (307) 310-8304
Business Days: Monday to Friday, 8:00 AM to 5:00 PM