FAQs

We know shopping online can come with a few questions, and we're here to make things simple, transparent, and stress-free. Below are answers to the things we get asked most.

1. What products do you offer?

True North Elegance specializes in stylish, comfortable clothing and outerwear for both men and women. Our current collection includes western cowboy boots, winter zip-up jackets, quilted bomber jackets, long double-breasted coats, and floral ski jackets each chosen for everyday wearability, quality, and timeless style.

2. Where do you ship?

We currently ship exclusively within the 48 contiguous United States. We do not ship to P.O. Boxes, military addresses (APO/FPO/DPO), U.S. territories, or international destinations at this time.

3. Do you offer free shipping?

Absolutely. We offer Free Standard Shipping on all orders across the United States, with no minimum purchase required and no hidden handling fees.

4. How long does shipping take?

Processing Time: Orders are processed within 2–3 business days (Monday–Friday). Order cutoff time is 5:00 PM EST.
Transit Time: Delivery typically takes 4–9 business days (Monday–Friday).
Total Delivery Time: You can expect your order within 6–12 business days. You will receive a tracking number via email as soon as your order ships.

5. What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unworn, unused, with tags attached, and in their original packaging.

How to Start a Return: Email us at support@truenorthelegance.com to request a return. Do not send items back without prior approval.
Return Shipping: Customers are responsible for arranging and paying return shipping costs. We do not provide prepaid return labels.
Restocking Fees: We do not charge any restocking fees.
Non-Returnable Items: Customized or personalized items and gift cards cannot be returned.

6. How long does a refund take?

Once we receive and inspect your return, refunds are typically processed within 10 business days to your original payment method. If more than 15 business days have passed since your return was approved, please contact us at support@truenorthelegance.com.

7. Is it safe to shop on your website?

Yes. Your security is our priority. Our website uses SSL (Secure Sockets Layer) encryption to protect your personal and payment information during checkout. We do not store your full credit card details, and our store is powered by Shopify, which is certified Level 1 PCI DSS compliant.

8. What sizes do you offer?

We offer a wide range of sizes across our men's and women's collections, designed to accommodate a variety of builds. Our current size range runs from XS up to 3XL for apparel, and sizes 5 through 14 for footwear (US men's sizing).

Every product page includes a detailed size chart with exact measurements in inches covering chest, shoulder, length, sleeve, and more depending on the item so you can find your perfect fit before ordering. If you are between sizes or unsure which size to choose, contact us at support@truenorthelegance.com and we'll be happy to help.

Detailed size charts with exact measurements (in inches) are available on each product page. If you are between sizes or need help choosing, contact us and we'll be happy to guide you.

9. Do you offer exchanges?

We do not offer direct exchanges. If you'd like a different size or item, please return your original order within the 30-day window and place a new order once your return has been approved.

10. How can I contact customer support?

We are here to help! You can reach us at:

Store Name: True North Elegance
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@truenorthelegance.com
Phone: +1 (307) 310-8304
Business Days: Monday to Friday, 8:00 AM to 5:00 PM