Shipping policy

Last updated: January 20, 2026

At True North Elegance, we are proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your orders.

1. General Shipping Information

We currently ship exclusively within the United States of America. All orders are processed and shipped from our partner fulfillment centers to ensure you receive your products as quickly as possible.

2. Processing Time

  • Order Processing: 2–3 business days (Monday to Friday).

  • Order Cutoff Time: 5:00 PM (EST).

  • Orders placed after 5:00 PM on Friday or during the weekend will begin processing the following Monday.

  • Once your order has been handed over to the carrier, you will receive a Shipping Confirmation email containing a tracking number to monitor your delivery in real-time.

3. Shipping Rates

  • Free Shipping: We offer Free Standard Shipping on all orders across the United States, with no minimum purchase required and no hidden handling fees.

4. Estimated Delivery Times

The total time to receive your order is the sum of the processing time and the transit time.

  • Processing Time: 2–3 business days (Monday – Friday)

  • Transit Time: 4–9 business days (Monday – Friday)

  • Total Estimated Delivery Time: 6–12 business days

Please note: Delivery times are estimates and may be affected by carrier delays, federal holidays, or extreme weather conditions.

5. Shipping Restrictions

We currently only ship to the 48 contiguous United States. At this time, we do not ship to:

  • P.O. Boxes

  • Military addresses (APO/FPO/DPO)

  • U.S. Territories (Puerto Rico, Guam, etc.)

  • International destinations

Certain items may be subject to additional shipping restrictions depending on United States federal or state regulations.

6. Failed Delivery or Returned Packages

In the event of a failed delivery attempt due to incorrect address information provided by the customer, the package may be returned to us. If this occurs, we will contact you to arrange a new shipment. Please note that while initial shipping is free, if a package is returned due to an incorrect address provided by the customer, a reshipping fee of $6.99 will apply to cover carrier costs for the new shipment.

7. Lost or Damaged Packages

Your satisfaction is our priority. If your package is lost or arrives damaged, please contact us immediately at support@truenorthelegance.com. We will investigate the issue with the carrier and ensure a replacement or solution is provided as quickly as possible.

8. Contact Information

Store Name: True North Elegance
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@truenorthelegance.com
Phone: +1 (307) 310-8304
Business Days: Monday to Friday, 8:00 AM to 5:00 PM