Return & Refund Policy

At True North Elegance, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help you through the return process.

1. 30-Day Return Window

You have 30 days from the date your item was delivered to request a return. To be eligible, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.

2. How to Initiate a Return

To start a return, please contact us at support@truenorthelegance.com.

  • Returns must be sent to our designated return facility. The correct return address will be provided after your return request is approved.

  • Important: We do not provide pre-paid return shipping labels. You are responsible for selecting your own carrier and arranging the return shipment.

  • Items sent back to us without first requesting a return via email will not be accepted.

3. Return Shipping Costs & Fees

  • Shipping Responsibility: Customers are responsible for return shipping costs unless the item is damaged or incorrect.

  • Tracking Recommended: We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

  • Restocking Fees: We do not charge any restocking fees on returned items.

4. Damages and Issues

If your item arrives damaged or incorrect, please contact us within 7 days of delivery. We may request photos to verify the issue. Once confirmed, we will provide a replacement or issue a full refund at no additional cost to you. Your satisfaction is important to us.

5. Non-Returnable Items

To maintain the integrity of our collection, the following items cannot be returned:

  • Customized or Personalized Clothing: Any items that have been custom-made, altered, or personalized to your specific requirements.
  • Gift Cards: Digital or physical gift cards are non-refundable.

Note on Item Condition: To be eligible for a return, clothing must be unworn, unwashed, and in the same condition that you received it, with all original tags still attached.

6. Refunds

We will notify you once we’ve received and inspected your return. Refunds are issued after the returned item has been received and inspected at our return facility. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we approved your return, please contact us at support@truenorthelegance.com.

7. Exchanges

We do not offer direct exchanges. If you'd like a different item, please return your original order and place a new order once your return has been approved.

8. Business Information

True North Elegance is operated by All Day Deals LLC, a legally registered company in the United States. We sell apparel and footwear products directly to customers through our online store.

Trade Name: True North Elegance
Company Name: All Day Deals LLC
EIN: 98-1833836
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@truenorthelegance.com

Phone: +1 (307) 427 - 2397
Business Hours: Monday to Friday, 8:00 AM To 5:00 PM

How Our Business Operates

We operate as an online retail store. Products listed on our website are sourced from trusted suppliers and shipped to customers after an order is placed. We are responsible for processing orders, handling customer support, managing returns, and assisting customers throughout the purchasing process.